Call Center Solution..
It is a blended call center solution where you can get experience for inbound and outbound call seamlessly. This is a fully customized solution and no sit/agent limit as well as no limit in concurrent capacity. The client always gets advantage to use the service direct from a phone operator. The software comes with the following feature:
- E1, IP Trunk Interfacing
- CTI (Computer Telephony Interface)
- ACD (Automatic Call Distribution)
- Queue Management
- Skill Based Call Routing
- IVR with multiple customizable menu structure
- Agent Priority Call Answering on multiple services
- Customized Call Detail Record
- Call Tapping, Voice Logging or Call Recording
- Screen Pop-up
- Real time and Historical Reporting System
- Real-time Interactive Dashboard as Wall Board, Mini Dash board
- Multiple Campaign Service
- Set Different Level Access Privileges for Admin, Supervisor and Agent
- Agent Performance Reporting
- Real Time Agent Status and Call Monitoring
- Spying or Whispering to Agent
- Campaign or Service wise Reporting
- CRM Integration or handshaking
- Core Banking System Integration
- & Many More…