Call Center Solution

Call Center Solution..

It is a blended call center solution where you can get experience for inbound and outbound call seamlessly. This is a fully customized solution and no sit/agent limit as well as no limit in concurrent capacity. The client always gets advantage to use the service direct from a phone operator. The software comes with the following feature:

  • E1, IP Trunk Interfacing
  • CTI (Computer Telephony Interface)
  • ACD (Automatic Call Distribution)
  • Queue Management
  • Skill Based Call Routing
  • IVR with multiple customizable menu structure
  • Agent Priority Call Answering on multiple services
  • Customized Call Detail Record
  • Call Tapping, Voice Logging or Call Recording
  • Screen Pop-up
  • Real time and Historical Reporting System
  • Real-time Interactive Dashboard as Wall Board, Mini Dash board
  • Multiple Campaign Service
  • Set Different Level Access Privileges for Admin, Supervisor and Agent
  • Agent Performance Reporting
  • Real Time Agent Status and Call Monitoring
  • Spying or Whispering to Agent
  • Campaign or Service wise Reporting
  • CRM Integration or handshaking
  • Core Banking System Integration
  • & Many More…

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