Call Center Solution..

It is a blended call center solution where you can get experience for inbound and outbound call seamlessly. This is a fully customized solution and no sit/agent limit as well as no limit in concurrent capacity. The client always gets advantage to use the service direct from a phone operator. The software comes with the following feature:

• E1, IP Trunk Interfacing
• CTI (Computer Telephony Interface)
• ACD (Automatic Call Distribution)
• Queue Management
• Skill Based Call Routing
• IVR with multiple customizable menu structure
• Agent Priority Call Answering on multiple services
• Customized Call Detail Record
• Call Tapping, Voice Logging or Call Recording
• Screen Pop-up
• Real time and Historical Reporting System
• Real-time Interactive Dashboard as Wall Board, Mini Dash board
• Multiple Campaign Service
• Set Different Level Access Privileges for Admin, Supervisor and Agent
• Agent Performance Reporting
• Real Time Agent Status and Call Monitoring
• Spying or Whispering to Agent
• Campaign or Service wise Reporting
• CRM Integration or handshaking
• Core Banking System Integration
• & Many More…